https://wiki-messangi.ogangi.com/documentation/ 2026-05-08T00:17:57-0400 https://wiki-messangi.ogangi.com/documentation/ https://wiki-messangi.ogangi.com/documentation/lib/tpl/bootstrap3/images/favicon.ico text/html 2016-01-11T15:48:26-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=aggregation&rev=1452545306&do=diff Aggregation All event data is stored in the same data structure in order to simplify the aggregation process. Traditionally, offline batch jobs must be used in order to execute complex aggregations in a Business Intelligence and Analytics platform. We use a simple data structure to store everything, and use the same fields for similar data. Using this model most aggregations can be executed directly in the dashboard without requiring the creation of complex jobs. text/html 2016-01-11T19:44:12-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=analytics_overview&rev=1452559452&do=diff Analytics Overview Analytics allow you to examine raw events and data with the purpose of drawing conclusions from user's interactions. Every user interaction with the Messangi platform is stored in an Analytics platform where it can be filtered and aggregated to extract meaningful information. Information is displayed and consumed in user generated dashboards that can target specific areas depending of the information that needs to be extracted. All events are stored using the same data types,… text/html 2016-01-11T19:27:42-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=androidsdk&rev=1452558462&do=diff Android Studio Integration Manual Notes Please review the SDK Overview for information on how the SDK connects the mobile app with the Campaign Manager. Android Studio v1.4.1 When this guide was created the process to import libraries in Android Studio had some bugs. text/html 2020-03-13T17:30:53-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=answers_options&rev=1584135053&do=diff Answers Options Several campaign formats will need the interpretation of user answers (MOs). More often than not, users will not type exactly what the call-to-action message requested. For example, a call-to-action message may request users to text the word HELP to a shortcode/longcode, and users may actually text messages such as: text/html 2016-10-20T11:58:14-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=availability_schedule&rev=1476979094&do=diff Manual Availability Schedule To build the shipment planning rules you must select the type of rule you want to build and then the days and hours for which apply. You can add and delete as many rules as you like, but you should always have at least one. text/html 2015-11-05T12:01:23-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=blacklists&rev=1446742883&do=diff Blacklists Blacklists is one form of the Campaign Manager's policy management. There are two forms of blacklist, one for email, and a different one for SMS. They respectively allow the specification of email addresses and phone numbers that should be excluded from campaigns. text/html 2020-04-08T13:45:36-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=broadcast&rev=1586367936&do=diff About Broadcasts A Broadcast campaign is an MT or Email campaign that sends messages to specific distribution groups. Marketers will use blast campaigns to send out promotions to targeted mobile numbers or email addresses. Distribution groups for blast campaigns can be an opt-in based group (derived from the MO based campaigns described in this document), a custom group or a combination of multiple groups. text/html 2019-08-07T16:13:24-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=broadcast_by_file&rev=1565208804&do=diff About Broadcasts A Broadcast campaign is an MT or Email campaign that sends messages to specific distribution groups. Marketers will use blast campaigns to send out promotions to targeted mobile numbers or email addresses. Distribution groups for blast campaigns can be an opt-in based group (derived from the MO based campaigns described in this document), a custom group or a combination of multiple groups. text/html 2016-05-30T19:56:03-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=broadcast_main_list_parameters&rev=1464652563&do=diff Broadcast Main List Parameters Users can use the Main List attributes when sending broadcasts or when using campaigns through the column name, for example: Your Main List contains the following information: customer_phone_number LST_ACQ_SRC_ID STORE text/html 2015-10-03T21:12:50-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=broadcasts&rev=1443921170&do=diff <<back to INDEX Broadcasts ---------- Distribution List List all distribution lists for an instance. Url: http://url.ogangi.com/context/rest/api/distributionlists/{instanceId}/{username} /{mobilenumber}/{publicKey}/{signature} Parameter Description text/html 2019-01-04T10:49:25-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=campaign_manager&rev=1546616965&do=diff Engage with customers by: * Keeping them informed by messaging them announcements, notifications, reminders, security alerts * Interacting with them by inviting them to ask for more information, join a service, express their opinion, play to win text/html 2016-05-19T15:14:02-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=comdatamanual&rev=1463685242&do=diff General Campaign Management Overview The Campaign Manager is a web based tool that's available via HTTP and HTTPS. We recommend that you always use HTTPS when accessing the Web Interface. To log into the Campaign Manager please go to: <https://production.me.syniverse.com/comdata> and enter your text/html 2016-04-18T18:00:22-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=competitors_comparative&rev=1461016822&do=diff Capabilities Qwasi UrbanAirship Vibes Adobe Amazon(SNS) SILVERPOP Ogangi Analytics Yes Yes Yes Yes Yes Yes Yes, offers more enriched Big Data Analytics. Read more here Cross-Channel No email Push SMS, Push Email, Mobile, Social Push, Email, SMS (US only) SMS, Email, Push text/html 2016-02-16T17:41:19-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=contacts&rev=1455662479&do=diff Contacts Contacts is an application that works as a wrapper of segmentation lists. This will allow the operator create easily groups of contacts with certain list of custom and mandatory attributes predefined that are going to be used from other applications. text/html 2016-01-11T18:16:36-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=dashboard&rev=1452554196&do=diff Dashboards There are two main Dashboards in the Business Intelligence and Analytics platform: * Main Events Dashboard: This dashboard displays events that are not related to transactional traffic, such as REGION_ENTER, REGION_EXIT, BEACON_ENTER, BEACON_EXIT, SCRATCHED, OPEN, etc. These events are generated by the Scratchcard, SDK, Passbook and Google Offers platforms. text/html 2019-01-07T16:08:11-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=data_structure&rev=1546895291&do=diff Data Structure All events generated in the platform are stored in a Business Intelligence and Analytics platform. This platform uses three different data structures to store all types of events, which allows the creation of aggregations that combine data from different campaigns and channels. text/html 2015-04-30T17:21:16-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=distribution_lists&rev=1430428876&do=diff Subscription Lists SMS subscription lists are aimed on SMS services. You can create a SMS campaign where the service will be closed to a list of users or you can use it as a contact list to send a broadcast. Please refer to the following video for further information: text/html 2017-05-22T09:23:03-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=dropbox_upload&rev=1495459383&do=diff Uploading lists from Dropbox * Go to Utils -> Subscription List -> Subscription list and then click on the New List button * Give a name to your list * Click on the “Choose from Dropbox” option * Link your dropbox account * text/html 2017-12-06T16:07:34-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=e-swipe&rev=1512594454&do=diff E-Swipe This Scratch Card template allows the client to set multiples images as pages of a book to deliver content to their customers. Users who receives this kind of card will have to swipe page by page to navigate through all content. Please note that text/html 2015-10-30T15:57:52-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=email&rev=1446235072&do=diff Email The campaign manager is unique in its support to email as an additional communication channel to mobile devices. It leverages Amazon Simple Email Service as a robust, scalable, and reliable email service. Originating email address(es) need to be pre-configured and validated similar to the case of shortcodes in SMS. Check with your Administrator that all the email service validation has been done prior to its use. text/html 2020-05-07T10:22:05-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=email_broadcast&rev=1588861325&do=diff About Broadcasts A Broadcast campaign is an MT or Email campaign that sends messages to specific distribution groups. Marketers will use blast campaigns to send out promotions to targeted mobile numbers or email addresses. Distribution groups for blast campaigns can be an opt-in based group (derived from the MO based campaigns described in this document), a custom group or a combination of multiple groups. text/html 2019-08-07T16:21:08-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=email_broadcast_wizard&rev=1565209268&do=diff About Broadcasts A Broadcast campaign is an MT or Email campaign that sends messages to specific distribution groups. Marketers will use blast campaigns to send out promotions to targeted mobile numbers or email addresses. Distribution groups for blast campaigns can be an opt-in based group (derived from the MO based campaigns described in this document), a custom group or a combination of multiple groups. text/html 2016-05-18T16:25:39-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=eventlogging&rev=1463603139&do=diff Event Logging External events can be logged into the BI tool for analytics using the logEvent facility available in the iOS and Android SDKs. These events will merge with the internal Events already being generated by the platform. Once events are logged they can be used in an analytics text/html 2016-07-13T16:40:46-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=events&rev=1468442446&do=diff Events Events generated by user's interaction with the Mobile Engagement platform are stored in the Business Intelligence and Analytics platform. This platform is independent from the production environment, so a high load on the logging or reporting environment does not affect the campaigns transactional throughput. Events are stored in a proprietary CDR format and a batch process moves them to the Business Intelligence platform every minute, so a small delay is to be expected from event gener… text/html 2016-10-20T11:41:41-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=export_distribution_lists&rev=1476978101&do=diff Export Distribution Lists Requirements You need to have a valid email address under your user profile. Usage To export a list, go to the desired list page. You can export a list from the resume page by clicking the excel/export icon: or, going into the list and clicking the export button at the top text/html 2019-01-04T14:30:32-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=external_webservice&rev=1546630232&do=diff External Interaction Campaign Overview Sometimes the response intended to the mobile user cannot be configured statically and needs to be a query into an enterprise system or website. This is a common situation for businesses that already operate a comprehensive website where users can access the necessary information in real-time. In this case the business will naturally want to extend the access to the same information through a text-messaging interface. text/html 2018-09-18T13:14:24-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=facebook_messenger&rev=1537290864&do=diff Facebook Messenger Facebook messenger campaign is a way to comunicate with the final user through a chat bot integrated in your own facebook page. Through this chat bot you can give some help or create interactive campaigns like trivia, hangman, scramble and more. text/html 2017-10-17T09:25:08-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=file_structure&rev=1508246708&do=diff File Structure for Segmentation Lists In order to create and manage a campaign based on Segmentation service, the file with the information must comply with following guidelines: 1.- The mobile number or email account must be the first field in the file text/html 2015-11-05T18:59:39-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=filters&rev=1446767979&do=diff Filters Filters can be applied to segmentation lists. Since segmentation lists require the type of data for each column to be known, lists are indexed and analyzed so fast search and filtering can be executed. Once a segmentation list has been created the text/html 2019-01-04T13:47:33-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=geofence&rev=1546627653&do=diff GeoFencing GeoFencing is a location based service that allows triggering campaigns to mobile users that go in or out of a virtual perimeter for a real-world geographic area. A major advantage of using GeoFences is that there is no need to preload a contact list relevant to the campaign, it provides a contextual interaction with mobile users based on their physical location. text/html 2016-09-12T05:05:44-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=geopush&rev=1473671144&do=diff GeoPush GeoPush is a location based service that allows triggering a campaign only targeted to mobile users that are currently within a virtual perimeter for a real-world geographic area. Contrary to the way iBeacons and GeoFences work, a GeoPush campaign is not triggered by movement of the mobile user (entering or exiting an area) but by whether they are at the moment of launching the campaign physically at the location. A major advantage of using GeoPush is that it provides a contextual inte… text/html 2016-11-11T10:33:50-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=ibeacon&rev=1478878430&do=diff iBeacons iBeacons are at the core of the support of indoor location services. There are several manufacturers of beacons that as long as they abide by the standard protocol are supported by the Campaign Manager. Please check with your Administrator for verified support of any specific manufacturer. Homologated beacons are listed by the Administrator under the text/html 2014-10-14T16:15:06-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=inbox&rev=1413317706&do=diff Inbox The Inbox screen shows all the MOs that have been received in the selected shortcode that were not processed by any campaign and were responded with the default message. text/html 2019-01-04T16:25:57-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=jobconfig&rev=1546637157&do=diff Manual Job Configuration To access the job configuration page you need to switch to admin mode and then go to Job Configuration option, as follows: * Use the switch icon in the upper right corner * On the menu, select Job Configuration text/html 2019-01-04T16:30:41-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=keywords&rev=1546637441&do=diff Keywords Keyword campaigns are the most common SMS marketing campaign type. A keyword campaign is designed to reply to an end user when the end user texts in a specific keyword or phrase to a shortcode or longcode. Example Use Case We want to set up a keyword campaign in the text/html 2018-01-18T12:34:15-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=kiosk&rev=1516296855&do=diff KIOSK App The KIOSK app turns any smartphone or tablet into a powerful redemption scanner device. This app is mainly designed for users of our cloud-based platform for non-payment Mobile Wallet solutions. Merchants benefit from KIOSK by simplifying the process of redeeming and managing loyalty cards, coupons, tickets, and gift cards using a smartphone or tablet at the point of sale, without the need of expensive integration of scanning software. text/html 2019-01-04T15:01:20-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=list_templates&rev=1546632080&do=diff Templates The List Wizard has an arrange of templates or predefined lists that works on most general use cases. It creates list with some parameters but without any record (empty). Basic The Basic template creates a list with a single field:customer_phone_num text/html 2016-01-11T15:51:33-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=location&rev=1452545493&do=diff Location All events are stored with the user's location if available and enabled. The location is stored as [latitude, longitude] and it's captured by the device GPS if the user is using the Mobile SDK, or the Geo IP location if the user is accessing the platform via a web browser. Accuracy depends on the source used: GPS will always be more precise than Geo IP. text/html 2015-04-24T13:19:43-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=login&rev=1429895983&do=diff <<back to INDEX Authentication Login The Login method allows the user to authenticate into the MMC REST services. Please note that you have to replace the domain and context to your OWN in order to get the correct URL. ---------- Url: http://url.ogangi.com/context/rest/api/login/ text/html 2019-01-07T16:42:01-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=loyalty_numbers&rev=1546897321&do=diff Manual Loyalty Number The Campaign Manager has the capability to handle client's Loyalty Numbers, They can be assigned through a segmented list as a parameter or as an personalized broadcast attribute. By default the expected parameter or attribute is text/html 2016-03-30T13:12:59-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=macysmanual&rev=1459357979&do=diff Campaign Manager Customizations and New Features Manual 1. General Campaign Management Overview The Campaign Manager is a web based tool that's available via HTTP and HTTPS. We recommend that you always use HTTPS when accessing the Web Interface. To log into the Campaign Manager please go to: text/html 2015-10-30T14:03:32-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=manual_send&rev=1446228212&do=diff Manual Send The capability of messaging one particular user is very popular in customer care situations. Simply find the feature in the left menu under Utilities: Make sure you select the proper originating number: text/html 2014-10-14T16:10:01-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=menus_navigation&rev=1413317401&do=diff Home Screen The Home Screen is the first page displayed after you log in to your account. The layout of the Home Screen varies depending on the role assigned to the account you are using. Every MMC screen is divided in 5 main elements: Clicking on the text/html 2016-01-11T19:27:21-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=messangisdk&rev=1452558441&do=diff Notes Please review the SDK Overview for information on how the SDK connects the mobile app with the Campaign Manager. iOS Integration The iOS Messangi SDK is distributed as a Cocoa Touch Static Library. To add the library to your project drag and drop the static library into your project’s Frameworks inside Xcode. Add the following import to your Application’s text/html 2020-09-02T15:28:34-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=mmc_otto&rev=1599074914&do=diff Trouble Tickets Online (OTTO) Description OTTO is our on-line Support and Customer Service system. It is available for customers to report issues or track the progress being made until the issue has been solved to their entire satisfaction. The application is easy to use and is based on opening up a ticket for each situation requiring support. text/html 2015-11-16T21:35:57-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=mmc_rest&rev=1447727757&do=diff <<back to INDEX Authentication Login Campaigns Campaign Elements Labels Activate Deactivate Fire Message Active Campaigns Campaigns Messages Carriers Label Detail Edit Label Create Label Active Broadcasts Broadcasts Subscription List Add to subscription list Remove from subscription list Broadcasts Shortcodes Create or edit Broadcasts Send MT Send MT(Carrier) Broadcasts Detail Suspend Broadcasts Resume Broadcasts Stop Broadcasts Reports Campaign Week Report Week… text/html 2019-12-02T16:05:00-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=mmcusermanual&rev=1575320700&do=diff Home Communication Channels SMS MMS Push Notifications Email Voice Web Interface Menus & Navigation Inbox Opt-in and Opt-out Services Subscription Lists Export Distribution Lists List Templates Blacklists Manual Send Pending Approval Templates Workspaces Interactive Campaigns Keywords External Webservice Raffle Multiple Choice Subscriptions Facebook Messenger Blasting Broadcast Broadcast by File Personalized Broadcast Email Broadcast Email Broadcast Wizard PUSH (I… text/html 2015-10-30T15:32:15-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=mms&rev=1446233535&do=diff MMS Multimedia Messaging Service (MMS) is supported as any other communication channel such as SMS or Push Notifications. The MMS support is not out of the box in all countries as it may need some level of integration with mobile operator's MMS Centre. The campaign manager leverages a third-party MMS Gateway (currently text/html 2015-11-04T05:38:29-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=mobile_engagement&rev=1446633509&do=diff Engage with customers by: * Keeping them informed by messaging them announcements, notifications, reminders, security alerts * Interacting with them by inviting them to ask for more information, join a service, express their opinion, play to win text/html 2019-01-04T13:42:02-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=multiple_choice&rev=1546627322&do=diff Multiple Choice The following are few examples of campaign that follow the Multiple Choice format: * Poll or Survey: Users are presented with one or more questions, and asked to select the best possible answer from a list of options presented. There are no right or wrong answers. text/html 2015-12-08T00:35:10-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=old_dashboard&rev=1449552910&do=diff Dashboard The Business Intelligence & Analytics platform provides a web based dashboard that can be used to create filters and aggregations to visualized the data and extract intelligence from user's interactions. Dashboards can be created and visualized using any compatible web browser. text/html 2020-03-13T17:30:53-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=on-demand_info&rev=1584135053&do=diff On-demand Info Keyword campaigns are the most common SMS marketing campaign type. A keyword campaign is designed to reply to an end user when the end user texts in a specific keyword or phrase to a shortcode or longcode. Example Use Case We want to set up a keyword campaign in the text/html 2015-05-01T10:51:42-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=on_air&rev=1430491902&do=diff <<back to INDEX Active Campaigns ---------- Campaigns Retrieve a list of all active campaigns. Url: http://url.ogangi.com/context/rest/api/activemims/{instanceId}/{username} /{publicKey}{signature} Parameter Description instanceId The instance ID to use text/html 2017-11-14T12:47:23-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=opt-in_and_opt-out_services&rev=1510681643&do=diff Opt-in and Opt-out services Messangi complies with the MMA U.S. Consumer Best Practices for Messaging v7.0 guidelines. Each campaign has an associated “subscription list”. Subscription to a campaign can always be checked on the “subscription list” associated with the campaign. The opt-in action places a mark in the user record text/html 2015-04-15T14:12:59-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=opt_in_and_opt_out_services&rev=1429121579&do=diff Opt in and Opt out services The Messangi platform complies with the MMA U.S. Consumer Best Practices for Messaging v7.0 guidelines. This is achieved via the use of opt-in and opt-out campaigns, whitelists, blacklists and distribution lists. Any campaign inside the campaign manager can be ruled by a global opt-in and opt-out component, which maintains a dynamic list of users that are participating in that campaign at a specific point in time. Reports provide an insight on the most relevant opt-i… text/html 2015-10-30T13:49:16-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=other&rev=1446227356&do=diff USSD & S@T Campaign manager supports deep integration to mobile operator's network services. Support for these communication channels needs additional integration and configuration. Please check with your Administrator if these channels are needed. text/html 2016-03-27T18:58:45-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=otrs_-_user_manual&rev=1459119525&do=diff Introduction OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package used by Ogangi to attend customers requests. Tickets Creating a new ticket To start using the tool: 1. Log in text/html 2019-01-02T11:18:20-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=passbook&rev=1546445900&do=diff Passes Configuration The Wallet Composer is a tool created to design and configure passes easily through the web browser. Using the Wallet delivery wizard, passes can be delivered via SMS or email, using subscription lists to establish recipients and personalized data within those passes, or generate a QR encoded text/html 2016-02-17T22:33:24-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=paybackmx_input_file&rev=1455766404&do=diff Format input file for Payback MX The file to be delivered via FTP is a CSV File which should contain the following information: * Campaign ID: This is a Payback created campaign ID that will be unique to each Payback Campaign. The Campaign ID is required to be used for tracking within the Mobile Engagement Platform. text/html 2016-02-05T01:43:30-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=paybackmxmanual&rev=1454654610&do=diff Payback MX 1.- Architecture Overview The Campaign Manager will provide the platform for both creating and managing the following Payback services in Mexico: * Automated SMS Campaigns * Manual SMS Campaigns The data input will be represented as a text/html 2016-03-29T15:58:48-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=pendigapproval&rev=1459281528&do=diff Pending Approval About Broadcasts Pending Approval Through configuration a client can change the regular behavior when making broadcast, basically a Broadcast Pending Approval has to be configured as a regular Broadcast but the main difference lies in the final process of the configuration. text/html 2019-08-07T16:13:39-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=personalized_broadcast&rev=1565208819&do=diff About Broadcasts A Broadcast campaign is an MT or Email campaign that sends messages to specific distribution groups. Marketers will use blast campaigns to send out promotions to targeted mobile numbers or email addresses. Distribution groups for blast campaigns can be an opt-in based group (derived from the MO based campaigns described in this document), a custom group or a combination of multiple groups. text/html 2019-12-05T01:26:19-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=post_on_facebook&rev=1575527179&do=diff Posting on Facebook In addition to the power to reach massive targets with broadcasts, the Campaign Manager allows to post the same content on Facebook. To do so, you have to accomplish the following requirements: * You must have an active Facebook account text/html 2019-12-03T10:22:08-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=post_on_twitter&rev=1575386528&do=diff Posting the same broadcast message to be sent via SMS on a Twitter account. You must follow this steps: Select the “Post on Twitter” option. Then click on button “Sign in with Twitter”. This will redirect you to a Twitter login page in where you can access to your account and use it to post the message. text/html 2015-09-07T09:44:42-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=products&rev=1441633482&do=diff <<back to INDEX Campaigns ---------- Campaign Elements Allows the user to list all campaigns given a short/long code. Url: http://url.ogangi.com/context/rest/api/mims/{instanceId}/{username}/{name}/{publicKey}/{signature} Parameter Description instanceId text/html 2016-06-09T10:45:57-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=push_inapp&rev=1465483557&do=diff What is an InApp Message? InApp messages are other kind of notifications which are displayed while the user is browsing the app. It is also called native app content. It is a great way to share important information and updates related to the app. Due to its target audience (already engaged users), the effectiveness of the campaigns based on this feature usually is very high. text/html 2016-07-01T16:35:47-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=push_notifications&rev=1467405347&do=diff Push Notifications The campaign manager supports Push Notifications as a main communication channel similar to SMS or email. This support is right out of the box with no special configuration necessary. Both iOS and Android mobile devices are supported following the corresponding specifications of both services: text/html 2016-09-15T10:50:12-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=raffle&rev=1473951012&do=diff Raffle Messangi brings a very fun way to make raffles campaigns using scratch cards. Basically you can configure a set of prizes to deliver to your users using a certain frequency and parameters we will discuss ahead. Users can test their luck by sending a text message to the raffle and obtaining an scratch card or a simple text message. text/html 2016-01-28T13:51:11-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=reminder&rev=1454007071&do=diff Reminder Reminders application will allow the operator to create an event at a specific date. This, will trigger different reminders by using several channels before and after the event is reached. Once an event is created, an “on create” notification is sent to the user. In case the user has an email as favorite channels, an ICS calendar file will be attached in the notification's body. text/html 2015-01-27T11:29:55-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=remote_broadcast&rev=1422376195&do=diff About Batch Broadcast Ogangi provides an SMS Broadcast feature whereby the entire operation can be programmed between two servers, Ogangi’s and the Customer’s. This system requires no ongoing manual intervention and it is used mostly for SMS Broadcasts where the list of recipients varies all the time. In other words, where the primary objective is not to preserve the distribution list that has been generated for a specific broadcast. In a way, the M2M method can be thought of as one that receiv… text/html 2015-10-30T09:51:18-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=report_broadcast&rev=1446213078&do=diff Broadcast Report The Broadcast report provides a dashboard like view to any form of blast campaign. The bigger the number of users being targeted in the blast campaign, the more value this report adds as it can be used several times while the blast is in progress. text/html 2019-01-07T14:14:10-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=report_campaigns&rev=1546888450&do=diff Campaigns Report The Campaigns Report every campaign that has been interacted with per month. For every Campaign there is the number of MO's received through each available carrier and the percentage of traffic among all campaigns of every workspace. text/html 2015-11-04T15:02:20-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=report_email&rev=1446667340&do=diff Email Report The Email report provides a detailed look on how the process of sending emails performed. We can get a summary of the status for each email we’ve sent. When sending hundreds of emails, result for each one of them will be reflected on that main page. text/html 2019-01-07T14:05:35-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=report_reconciliation&rev=1546887935&do=diff Reconciliation Report The Reconciliation Report shows the amount of MOs and MTs generated by a specific Workspace. How to Use * First find the Workspace of interest using the (“Create Billing report for:”) selector, pick a date using text/html 2015-11-05T07:58:52-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=report_scratchcard&rev=1446728332&do=diff Scratchcard Report The Scratchcard report provides a dashboard like view to any form of blast campaign. The bigger the number of users being targeted in the blast campaign, the more value this report adds as it can be used several times while the blast is in progress. text/html 2015-10-30T09:55:51-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=report_sent_and_drs&rev=1446213351&do=diff Sent & Delivery Receipts (DRs) Report The Sent & DRs report provides a detail look into the result of a blast campaign. The Broadcast Report offers a summary view of the total blast campaign, this report offers a message by message view. The report offers as many records as messages were sent in the blast campaign, therefore it is likely that it will include a considerable number of records, in some cases in the millions. Hence the important of the search options available in the report. See … text/html 2015-11-05T08:57:20-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=report_subscriber&rev=1446731840&do=diff Subscribers Report The Subscribers report provides a dashboard like view from where activities or interactions from a single telephone number can be verified. By clicking on a telephone number you'll have access to all interactions (MO / MT) that client has been involved, dates, campaign names. text/html 2019-01-07T14:12:42-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=report_subscripton_detail&rev=1546888362&do=diff Subscription Detail Report Subscription Report shows a summary of users that has subscribed o unsubscribed (Opted In or Opted Out) from a specific campaign Example Use Case This report is useful for checking what users Opted Out or Opted in on any Subscription Campaign . It can be exported and downloaded in csv format. text/html 2015-05-01T10:42:06-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=reports&rev=1430491326&do=diff <<back to INDEX Reports ---------- Campaign Week Report Returns a basic report for a given instance by days and campaign id. Url: http://url.ogangi.com/context/rest/api/productweekreport/{instanceId}/{username} /{publicKey}{signature} Parameter Description text/html 2015-10-29T10:53:40-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=sample_use_cases&rev=1446130420&do=diff * Banks: account alerts, fraud prevention, value-added services * Government: process updates, security, services automation * Retailers: in-store engagement, offers & coupons, loyalty cards * Healthcare: appointment management, medication reminders, health condition monitoring text/html 2019-01-04T11:37:59-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=scratch_card&rev=1546619879&do=diff Scratch Card Scratch Cards are fun and engaging ways to deliver Coupons, Tickets, QR Codes, Passbook or any other generic or personalized information to end users. Use our Scratch Card wizard to create templates and deliver them in a few steps using any channel. Each Scratch Card is composed using 5 JPEG images: text/html 2016-09-12T04:58:54-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=scratchcard&rev=1473670734&do=diff Scratch Card Scratch Cards are fun and engaging ways to deliver Coupons, Tickets, QR Codes, Passbook or any other generic or personalized information to end users. Use our Scratch Card wizard to create templates and deliver them in a few steps using any channel. Each Scratch Card is composed using 5 JPEG images: text/html 2015-11-16T12:22:56-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=sdkoverview&rev=1447694576&do=diff Mobile SDK Overview The SDK handles all the complexities behind push notifications and LBSs, exposing a very simple interface to your mobile application. New Geofences or iBeacons are delivered silently to your app, and the SDK starts listening for them automatically using the internal iOS or Android mechanisms. Once an event is raised (the user entered a Geofence, an iBeacon is detected, etc) the SDK notifies the backend platform via the REST text/html 2016-10-20T11:55:47-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=selecting_multiple_list_when_sending_broadcasts&rev=1476978947&do=diff Manual Selecting multiple list when sending broadcasts The Campaign Manager has the capability to use multiple lists to send a broadcast or scratchard. Sending Broadcasts or Scratcards with multiple lists * To learn how to create a broadcast see Broadcast. * text/html 2016-08-31T10:06:51-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=shortcode_share&rev=1472652411&do=diff Sharing shortcodes between workspaces Workspaces can have one or multiple shortcodes. Shortcodes usually belong to a single workspace. However, sometimes there is a need of using the same shortcode in two or more workspaces. In order to do that, the campaign manager has the capability of allowing special keywords for routing the incoming messages to the proper workspace. text/html 2015-12-11T18:15:59-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=slotmachine&rev=1449875759&do=diff Slot Machine Just as the Scratch Cards and the Spin-2-Win cards, Slot Machines are intended for creating campaigns which promote a cool/gaming experience. Slot Machines are very popular among the online casino games. It is composed using 4 JPEG images: There is a 5th optional image you can use for displaying the outcome after the slot machine stops. This could be a text/html 2016-04-07T18:05:07-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=sms&rev=1460066707&do=diff SMS Sending and receiving Short Message Service (SMS) is one of the most common tasks performed in the campaign manager. The word SMS and the phrase text message are used interchangeably. SMS is supported as both a main communication channel to reach a user, or as a fallback to other communication channels such as text/html 2015-12-18T15:19:10-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=sms_update_from_an_mo&rev=1450469950&do=diff Updates to existing segmentation lists can be performed from MOs sent from users. In this way new information can be added to each telephone number that it’s registered into that specific subscription list or information for specific fields can be updated from that MO. text/html 2016-11-14T15:15:47-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=sms_update_from_mo&rev=1479154547&do=diff Updates to existing segmentation lists can be performed from MOs sent from users. In this way new information can be added to each telephone number that it’s registered into that specific subscription list or information for specific fields can be updated from that MO. text/html 2015-10-30T13:39:39-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=social_networks&rev=1446226779&do=diff Social Media The campaign manager offers the possibility of adding social media integration to many campaigns. For example, in addition to messages being sent to the user's mobile devices, they can additionally be posted to the Facebook wall and added to the Twitter timeline: text/html 2019-01-04T17:07:47-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=spin2win&rev=1546639667&do=diff Spin-2-Win This feature delivers a new game experience to the end users. It is based in the very popular game called The Wheel of Fortune, providing a very fun way to reward the participants with any kind of prizes. The Spin-2-Win is composed using 2 JPEG images: text/html 2016-10-18T10:33:10-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=start&rev=1476801190&do=diff Knowledge Center Overview The Mobile Engagement Campaign Manager it's a very powerful tool, we like to invite you to learn and discover all about it by reading this documentation. If you feel like you need guidance or have any issue with the tool please use our Trouble Ticket System, we will gladly address all your requests. text/html 2017-07-31T18:22:14-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=starwoodmanual&rev=1501539734&do=diff Campaign Manager Customizations and New Features Manual 1. General Campaign Manager Overview The Campaign Manager is a web based tool that's available via HTTPS. To log into the Campaign Manager please go to: <https://production.me.syniverse.com/starwoods> and enter your User/Password credentials: text/html 2019-06-27T16:34:32-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=subscription_lists&rev=1561667672&do=diff Subscription Lists SMS subscription lists are aimed on SMS services. You can create a SMS campaign where the service will be closed to a list of users or you can use it as a contact list to send a broadcast. List Name The subscription lists have a name, which is useful to identify them easily when using them. The use of any string of characters is allowed as long as it meets the following conditions: text/html 2019-01-04T14:48:55-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=subscriptions&rev=1546631335&do=diff Subscription Subscription campaigns are designed to populate or remove dynamically users from subscription lists. This feature is very useful when we create opt-in/opt-out services (mandatory for certain countries regulations), when we want to be added to a specific periodic broadcasting service (reminders, newsletters, etc) or if we want a two ways campaign to be available to a closed group of users. text/html 2016-10-03T18:36:46-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=templates&rev=1475534206&do=diff How to create Templates Templates are used to build messages with placeholders. These placeholders are filled with the personalized values received via the REST API. The RESP API call will optionally include personalization, channel information, scheduling, and optional parameters that will be used to build the final message to be delivered to the user. In order to personalize the message we’ll use placeholders {x} that will have the field’s name with the information that must be placed in the … text/html 2016-10-20T11:55:18-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=using_list_parameters_as_data&rev=1476978918&do=diff Manual Using List parameters as data The Campaign Manager has the capability to use the data in the list parameters as data in the broadcasts. Assume that your List contains the following information: customer_phone_number name email status +000000000001 text/html 2016-06-03T16:17:06-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=using_main_list_data_as_parameters&rev=1464985026&do=diff Using Main List data as parameters Users can use the Main List attributes when sending broadcasts or when using campaigns through the column name, for example: Assume that your Main List contains the following information: customer_phone_number LST_ACQ_SRC_ID text/html 2015-10-30T16:29:17-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=voice&rev=1446236957&do=diff Voice The campaign manager support text-to-speech as another communication channel to mobile devices. Its use is very similar to sending a text message, only that the message will be delivered as a voice call: text/html 2016-05-25T09:58:47-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=westernunion&rev=1464184727&do=diff Keywords Campaigns Keyword campaigns are the most common SMS marketing campaign type. A keyword campaign is designed to reply to an end user when the end user texts in a specific keyword or phrase to a shortcode or longcode. This will be useful to configure HELP, OPT-IN and OPT-OUT campaigns. text/html 2016-11-11T10:35:58-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=wifi_beacon&rev=1478878558&do=diff WIFI Beacon Wifi Beacons use a wifi device like a router to transmit a universally and unique identifier (see SSID or MAC or IP field below) picked up by the Campaign Manager SDK embedded in any app. The identifier is used by the Campaign Manager to determine the mobile device's physical location, and based on the configuration, trigger a location-based action. Beacons are configured as an Interactive Campaign, in which entering or exiting of the beacon serves as trigger to the configure… text/html 2019-01-04T16:10:57-0400 Anonymous (anonymous@undisclosed.example.com) https://wiki-messangi.ogangi.com/documentation/doku.php?id=workspaces&rev=1546636257&do=diff Manual Workspaces Some users are allowed -using permissions- to create or edit workspaces, to access the workspaces page you need to switch to admin mode and then go to Personalized Workspaces option, as follows: * Use the switch icon in the upper right corner